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Level 1: life-threatening
- Major trauma (car, fall from height)
- Repeated unsuccessful vomiting (bloat)
- Uncontrolled active bleeding
- Loss of consciousness / seizures
- Severe respiratory distress
Hôpital Vétérinaire Métro Iberville · Daytime emergencies
An emergency? Here is what to do.
This page follows the clinic’s real hours: it points you to us when we are open, and to the 24/7 centres when we are closed.
Triage
Is it an emergency?
Three levels. Find the one that matches your situation and follow its instruction.
Go directly to a 24/7 centre
Level 2: serious emergency
☎ Emergency: press 0 as soon as the call connects
- Breathing difficulty (blue tongue)
- Male cat unable to urinate
- Ingestion of toxins or poisons
- Sudden paralysis
- Heat stroke
Level 3: daytime urgent
☎ Emergency: press 0 as soon as the call connects
- Vomiting or diarrhea (alert animal)
- Allergic reaction (hives)
- Wound or laceration
- Sudden limping
- Eye problem (red or closed eye)
- Urinary infection
Poisons
Did your animal swallow something?
The five cases we see most often. When in doubt, call: it is always the right reflex.
Chocolatedog
Call usContains theobromine, toxic to the heart and nervous system. Dark chocolate is the most dangerous.
What to do: Call us with the type of chocolate, the quantity, and your dog’s weight.
Xylitol (sugar-free gum)dog
Life-threateningExtremely toxic: rapid hypoglycemia and liver failure.
What to do: Come in immediately. This is a life-threatening emergency.
Grapes and raisinsdog
Life-threateningCan cause acute kidney failure. The toxic dose is unpredictable; even a small amount is dangerous.
What to do: Come in for decontamination. A transfer for 48h IV fluids is often necessary.
Lily (plant or flower)cat
Life-threateningAn absolute emergency: fatal to cat kidneys, even pollen contact is dangerous.
What to do: Come in immediately. 48 to 72h hospitalization required (transfer needed).
Human medicationsdog and cat
Life-threateningTylenol (acetaminophen) is fatal for cats. Advil and ibuprofen cause ulcers and kidney failure in dogs and cats.
What to do: Call us immediately with the medication name and dosage.
Poison control resources
Centre antipoison du Québec
1-800-463-5060 · Free, 24/7
Call →ASPCA Poison Control : (888) 426-4435
US service · $95 US fee · English only
At the clinic
Stabilize, treat, transfer
We are a daytime emergency clinic. Our role is immediate assessment and vital stabilization. If overnight care is needed, we stabilize your animal and coordinate a safe transfer.
01
Diagnosis
We make the diagnosis: X-rays, bloodwork.
02
Stabilization
We stop the crisis: oxygen, pain management, IV catheter.
03
Transfer
Once your animal is stable, we organize a transfer to a 24/7 centre for overnight care.
Emergency surgery (pyometra, foreign body)
- Arrival early in the day (before noon).
- Patient stable for anesthesia.
- Pre-confirmed transfer: an ICU bed at a 24/7 facility must be secured for post-op care.
Two invoices, no surprises
In case of transfer, you will receive two separate invoices:
- Our clinic: exam, diagnostics, stabilization, daytime surgery.
- The 24/7 hospital: overnight hospitalization and continuous monitoring.
A detailed estimate will be provided after the initial examination.
If you arrive within 60 to 90 minutes of closing with a case requiring hospitalization, a transfer to a 24/7 centre may be needed to ensure continuity of care.
Our hours
- Monday9am – 5pm
- Tuesday9am – 5pm
- Wednesday9am – 5pm
- Thursday9am – 5pm
- Friday9am – 3pm
- SaturdayClosed
- SundayClosed
When we are closed
The 24/7 emergency centres
Four partners open day and night. Call on your way if you can.